Using a stopwatch to measure efficiency

I got a call from my brother a while ago after he returned from a business trip in California. When I asked him what he was doing there he said he was measuring how long various tasks took at a mortgage originator while they were processing a mortgage. I asked him how he does that and he responded, “with a stopwatch!” I laughed out loud at the image of him standing over some poor worker with a stopwatch in her face while she is trying to get her work done.

But, it brings up a good point. How do you effectively measure how efficient your knowledge workers are without sending a team of stop watch toting consultant to every cube in your organization? A good way to start is by getting your major business initiatives and action plans on a platform that logs the time it takes to get these things done.


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